Mission Statement

Our mission is to provide the highest quality medical and surgical care to our patients while providing our clients with education and assistance in all aspects of animal care and ownership, including public health awareness.  We strive to exceed our clients' expectations by treating owners and their pets with respect, honesty, and compassion and treating all animals as if they were our own.  Our services are provided in a clean, safe, and friendly environment and our goals are to work as a team, complementing each others' talents and retaining a positive attitude.

What We Value

We achieve our mission by exhibiting the following values and competencies:

Compassion

• Treat owners with respect, honesty and compassion
• Treat animals as if they were our own
• Treat others with kindness and understanding

Excellence

• Provide highest quality care
• Maintain the highest standards in medical and surgical services
• Exceed client expectations

Customer Service

• Provide services in a clean, safe, and friendly environment
• Educate clients in all aspects of animal care and ownership
• Increase public awareness

Justice

• Work as a team and complement each others' talents and retain a positive attitude
• Consistently uphold the mission and values of Lisbon Veterinary Clinic, Inc.
• Seek, offer and accept constructive feedback

Communication

• Exhibit a professional attitude at all times
• Communicate clearly with clients (using layman terminology)
• Communicate effectively with co-workers and doctors, relaying information necessary to provide quality services

Problem Solving/Critical Thinking

• Use common sense in everyday business matters
• Address clients' concerns with timely, accurate information
• Be knowledgeable as to where to obtain accurate information